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Examaning and Investigating Travel Insurance Claims: The Workbook for Insurers' Claims Examiners and Field Investigators

WORKBOOK

 

Examining and Investigating Travel Insurance

Claims: The Workbook for insurers’ Claims

Examiners and Field Investigators

 

COURSE CONTENT

 

 

Course 1: CTCI200 – Introduction

 

Principles and Practice of Insurance

Why travel insurance?

Types of Travel Insurance

 

Course 2: CTCI250 – Industry players / providers

 

Role of agents, brokers, underwriters;

Assistance companies, Air Ambulance and

Evacuation companies; and, the associated

moral hazards and case studies

 

Course 3: CTCI300 – Accidental Death

 

Terms and Conditions

Claim Form

Typical claims, documents, and investigation

procedures

Case studies

 

Course 4: CTCI350 – Emergency Medical Expenses

                            

Terms and Conditions

Claim Form

Typical claims, documents, and investigation

procedures

Case studies

 

Course 5: CTCI400 – Personal Accident

 

Terms and Conditions

Claim Form

Typical claims, documents, and investigation

procedures

Case studies

 

Course 6: CTCI450 – Baggage, personal effects and

                                    money loss

 

Terms and Conditions

Claim Form

Typical claims, documents, and investigation

procedures

Case studies

 

Course 7: CTCI500 – Trip Interruption or cancellation

 

Terms and Conditions

Claim Form

Typical claims, documents, investigation

procedures

Case studies

 

Course 8: CTCI550 – Personal / Public Liability

 

Terms and Conditions

Claim Form

Typical claims, documents, investigation

procedures

Case studies

 

Course 9: CTCI600 – Rental Car Physical Damage

                                Insurance

 

Terms and Conditions

Claim Form

Typical claims, documents, investigation

procedures

Case studies

 

Course 10: CTCI650 – Terrorism

 

Terms and Conditions

Claim Form

Typical claims, documents, investigation

procedures

Case studies

 

Course 11: CTCI700 – Flight and Travel Accident

                                      Insurance

 

Terms and Conditions

Claim Form

Typical claims, documents, investigation

procedures

Case studies

 

COURSE 12: CTCI800 – LESSONS TOWARDS

                                         FULL CERTIFICATION

 

Report Writing

Ethics of Professional Practice

Instructing and working with the professional – The benefits

of working with a Certified Travel Insurance Claims

Investigator (CTCI) or the Certified Travel Insurance

 

Claims Consultant (CTCC)